Shimla: S Tel, a late entrant into mobile telephony using the Microsoft CRM solution, hopes to launch services in Himachal Pradesh by the year end.
Bahrain Telecommunications Company (Batelco), is looking at launching its services by year end in the largely unaddressed category C circle markets which includes Himachal Pradesh, a company spokesman stated.
Enterprise automation to deliver consistent experience across all consumer touch points, he added
S Tel, one of the latest entrants in the Indian GSM mobile space, has announced that it has deployed Microsoft Dynamics CRM solution to streamline its Customer Relationship Management (CRM) and provide a seamless experience to its customers.
S Tel is a joint venture between Siva Group (formerly Sterling Infotech Group) and BMIC Limited, a subsidiary of Bahrain Telecommunications Company (Batelco).
Besides Himachal the other category C circle markets where the company intends to roll out services includes Orissa, Bihar, North East, Assam and J&K.
Deployment of this solution is expected to optimize customer service delivery through efficient management of day-to-day customer service and self care operations for S Tel.
Commenting on the deployment of the solution, Mr. Shamik Das, Chief Executive Officer, S Tel said, â€œTariffs are already competitive in the Indian marketplace and quality of customer service is being seen as the real differentiator.â€
We decided to go in for Microsoftâ€™s comprehensive CRM tool so that we can place customers at the centre of our business. This powerful software will enable us to build distributor, retailer & customer relationships as well as drive down costs and execute operations smoothly. In addition, it will allow us to deliver fast response to customers, accurate information and consistent customer experience, said Shamik Das.
Moreover, given the solutionâ€™s quick implementation time we expect to deliver superior customer experience right from the launch of our services, he added.â€
Commenting on S Telâ€™s choice of Microsoft Dynamics CRM, Mr. Sushant Dwivedy, Director, Microsoft Business Solutions, Microsoft India said, â€œWe are delighted to engage with S Tel, which happens to be our first customer in the Indian telecom space. We expect the solution to transform their customer service into a strategic asset by helping them gain a 360 degree view into customer engagements and information.â€
S Tel is a Greenfield operator targeting category C circles. C circles have high potential for connecting large masses of India while also making business sense due to a huge untapped, low penetrated market.
These markets are witnessing a high CAGR of 103% as opposed to 42% clocked by metros (as per inferences from TRAI Marchâ€™09 Subscriber Report).
Overall, C circle markets have so far seen below 24% mobile penetration and contribute only 12% of all Indiaâ€™s subscribers base (as per TRAI report month ended July 2009).
C Circles account for 26% of geographical area and 20% of Indian population (as per Census of India Report 2001 – Projection 2009).