Shimla: Not many are aware of Himpol, a 24×7 SMS gateway service launched for the convenience of public in May 2010 to file complaints against crimes, as neither has the district administration, nor the police or Himachal Roadway (HRTC) taken much effort to popularise the facility for public usage.
Deputy Commissioner of Shimla, Dinesh Mahlotra says that though most people are aware about SMS service and are familiar with the number but the advertisement would advertise the service further so that more people begin to use it when required.
Public transport buses, especially the Himachal Roadways ones have failed to display the ten digit number 9459100100 prominently in their buses so that more people could become aware about eh SMS service on offer and could save a harassed tourist or local for finding a police station or ready help at any given situation.
The SMS is received at the control room set up at Shimla, where a policeman forwards the information to the police station concerned, the SHO and the SP of the district , says a police official.
With not many aware of the important helpline service available, neither the police department, nor district administration or Himachal Roadways have taken any responsibility of creating awareness about Himpol the SMS service.
“We will soon have the important number displayed in all buses”, says Onkar Sharma, the managing director of HRTC.
On registration of a complaint through the SMS gateway, immediate action is initiated for all police stations in Himachal Pradesh are online and personnel are equipped with equipped with mobile phones, landline phones and wireless connectivity, round the clock.
Till date, the police has registered more than 1600 FIRs on the basis of SMS in cases of threats, robbery, accidents caused by rash driving, obscene calls and others, police records show.