Better service delivery: Converting confusion to coordination

New Delhi, April 14 (IANS) The Planning Commission will on Friday launch a unique initiative to help promote coordination and improve the delivery of various services in the country to the people.

The initiative, India Backbone Implementation Network (IBIN), will seed new techniques into the service delivery system; build a network of partners to create capability to manage effective stakeholder dialogue, resolve disputes and conduct policy impact analysis; build a knowledge base of tools, techniques and examples to systematically analyze situations/challenges and proactively create solutions.

IBIN is designed to resolve bottlenecks identified by the Commission in implementation and multi-stakeholder consensus for India’s growth and development. It will serve as a backbone capability provider within the system and will support collaborative approaches to solving complex and multi-layered issues.

IBIN will do this by being a network of organizations that will provide the ‘tools and techniques’ to different stakeholders to ensure effective and efficient coordination.

“The India Backbone Implementation Network is a fantastic opportunity to resolve issues pertaining to poor implementation and lack of multi-stakeholder consensus by institutionalizing capabilities to systematically convert ‘confusion to coordination, contention to collaboration, and intentions to implementation’ across the country,” said Planning Commission member Arun Maira.

IBIN has been incorporated into the 12th Five Year Plan (2012-17).

Being jointly launched with the [email protected] Foundation, IBIN works on the principle that in a highly diverse democratic country, consensus and partnership amongst multi-faceted and diverse stakeholders are the only ways to move ahead. IBIN will facilitate this process. It will enable people to “listen to each other”, help them “to identify similarities in their visions and aspirations” and make them to work together as “partners in progress”.

“We need to build a government that enables businesses, society and citizens to participate. And we need a leadership that believes in this and demonstrates by action. IBIN is a step ahead,” said [email protected] apex council chairman S. Gopalakrishnan.

Chandrajit Banerjee, Trustee, [email protected] Foundation said: “Coordination is the first step towards building an [email protected] IBIN will lead us into a new era.”

The IBIN model is inspired by Japan’s Total Quality Movement (TQM) model that established the country as an international benchmark of quality in less than two decades. The model has also drawn from countries such as Malaysia and Singapore, and has been adapted to the Indian environment.

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