Product orders which the company promises to deliver in 2 to 3 days and some in 5 or 6 days are easily taking more than two to three weeks .
Customers say despite repeatedly calling and mailing customer care the services do not improve .
The standard reply is the courier boys of the Blue Dart Courier Company find the premises of customers locked , as if the whole of Shimla and other towns of the hill state are out of station all the time .
The courier company is known to return products without even visiting the delivery addresses and strangely the customer is blamed not the courier company’s shoddy services .
Customers say often the products are shipped very late from the Flipkart warehouses across India and the customers are rarely informed .
They say until some months ago an email and mobile text message from Flipkart would always keep them informed but this doesn’t happen now .
Customers who pay in advance undergo maximum stress .
The other complaint is the Flipkart customer care people are very rude , ill mannered and unprofessional in their behavior .
Another customer said , “I would rather pick up books and music CDs from a nearby store at a slightly higher price instead of undergoing stress dealing with Flipkart .
Another angry customer told the Hill Post , “ Let a world online shopping giant like Amazon spread in India , it will shake Flipkart and teach them some work ethics .”
Flipkart claims to be among the top 30 Indian web sites and has been credited with being India’s largest online bookseller with over 11 million titles on offer.
Flipkart broke even in March 2010 and claims to have had at least 100% growth every quarter since its founding.
The store started with selling books and in 2010 branched out to selling CDs, DVDs, mobile phones and accessories, cameras, computers, computer accessories and peripherals, pens and office supplies.
It also sells other electronic items such as home appliances, kitchen appliances, personal care gadgets and health care products.
From just 2 employees in 2007 it now employs over 4500 people .
In a 20 year career published widely. He has worked for the BBC, AFP, The Statesman, IANS and the Business Standard . Known for his hard hitting writing and occasional off-beat stories. He lives in Shimla.