Complaints against pesky calls decline

New Delhi : The government Friday said that the number of complaints against commercial calls have come down after implementation of the Telecom Regulatory Authority of India’s (TRAI) guidelines on unsolicited commercial communications post Sep 27.

“Prior to the coming into force of this regulation on an average, 47,454 complaints were received per month (March 2010 to March 2011),” Minister of State for Communications and IT Milind Deora said in a written reply in the Rajya Sabha.

“The number of complaints have come down after implementation of this regulation with effect from Sep 27, 2011. As per data, a total of 5,979 complaints were lodged by telecom customers from Sep 27 to Nov 15, 2011,” he added.

As per regulations, telecom customers have to register with their service providers for registration in the National Customer Preference Registry.

No complaints have been received regarding the access providers refusing registration to new customers with the National Preference Registry as intimated by regulator TRAI, Deora said.

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