Shimla: Airtel, the leading private sector mobile player in Himachal opened its first Small Format Store (SFS) here on Thursday, to meet its growing list of subscribers. The integrated telecom subscriber intends to open many more new SFS in the region in the coming months.
â€œThe Small Format Stores will open a new era of convenience for customers,â€ stated Mr. Sanjeev Kumar Saxena, CEO (Mobility), Bharti Airtel HPHP, â€œas it will bring most of the services provided by the highly successful Airtel Relationship Centres right at the doorstep of the customer. Providing the customers with the best of services has always been the top priority for Airtel.â€
The SFS are one stop solutions for customers for both prepaid and postpaid connections as well as for Airtel DTH & Bharti AXA Insurance needs, said a company spokesman.
Customers can get new connections, recharge coupons, start or stop value added services, pay their bills as well as get their queries answered apart from other information and services.
The customers can also experience instant query resolution by talking to customer care through Hotline services. SFS also serves the need for new handsets & Blackberry phones along with all other mentioned services.
The new store in Shimla has been opened at Greenland Communications, near Ice Skating Rink on the circular road.