Shimla: To empower the citizen, Himachal government on Saturday launched an internet based grievance redressal portal (http://admis.hp.nic.in/esamadhan/), which would enable one to register a complaint with the concerned official but would provide the chief minister’s office and other concerned officers downstream an overview to see that it is timely acted upon.
Speaking on the occasion chief minister Prem Kumar Dhumal said, “the initiative has been taken to fulfill a commitment put forth in the party’s manifesto of providing transparency in our working.”
To respond to ‘E-Samadhan‘, the IT based grievance redressal program, each department has appointed a nodal officer down to the tehsil level who would oversee that all complaints received are timely dealt with, he said.
Main objective is to provide an easy and economical solution to the problem of common man at his door step, the chief minister said. Access for lodging a complaint can be done from any internet based computer and where computers have not penetrated then one can use that Sugham Centre, which are being set up in each panchayat for offering various kind of internet enabled services, he said.
Rajesh Bahadur, director national informatics center Shimla in his presentation demonstrated the working of the program.”For any grievance made, the complainant would get an identity number which would help him to track all the observations and actions resorted to, for redressing the issue,” he said.
Claiming it to be the first such program in the country Bahadur said, “right from block and tehsil level the complaint with one entry would be accessible by the concerned deputy commissioner, the concerned secretary, chief secretary, legislator of the area, the concerned minister and the chief minister.”
Any delays in dealing with the complaints received would automatically build a pressure on the concerned officer because of the very fact that all upstream officers, legislators and ministers would be aware about all pending complaints, said Bahadur.